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Privacy Policy

Last updated: 2024-10-24

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1. Introduction
At SynergAI, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Quebec's Bill 64 (Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and international standards such as the General Data Protection Regulation (GDPR), where applicable.

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2. Information We Collect
We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, postal address.

  • Account Information: Username, password, preferences.

  • Transaction Data: Details of purchases, payment methods, and billing information.

  • Browsing Data: IP address, browser type, pages visited, and other tracking data via cookies and similar technologies.

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3. How We Use Your Information
We use your personal information for the following purposes:

  • Service Delivery: To process transactions, respond to inquiries, and provide customer support.

  • Service Improvement: To monitor and analyze usage to improve our website, services, and products.

  • Marketing and Communications: With your consent, we may send you promotional messages and updates. You can opt-out at any time by clicking "unsubscribe" in our emails.

  • Legal Compliance: To comply with applicable legal requirements, including tax, accounting, and regulatory obligations.

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4. Consent and Your Rights
By using our website or submitting personal information, you consent to the collection and use of your data as described in this policy. In accordance with Quebec's Bill 64 and PIPEDA, you have the following rights:

  • Access and Correction: You can request access to your personal information or corrections to any inaccurate details.

  • Data Portability: You may request a copy of your data in a structured, commonly used format.

  • Withdraw Consent: You can withdraw consent to data processing at any time, though this may affect your use of certain services.

  • Deletion: You can request that we delete your personal information, subject to legal retention requirements.

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5. How We Share Your Information
SynergAI does not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted third-party partners who assist in delivering our services (e.g., payment processors, hosting providers). These providers are contractually obligated to protect your data.

  • Legal Obligations: If required by law, we may disclose your personal information to government authorities or law enforcement.

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6. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

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7. International Data Transfers
If your personal data is transferred outside Quebec or Canada, we ensure that it is protected with appropriate safeguards in accordance with PIPEDA and GDPR.

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8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze site traffic. You can adjust your browser settings to manage cookies or disable them, though some site features may not function properly.

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9. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

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10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

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11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
SynergAI
Email: info@SynergAI.ai

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